Notecard Templates

Hi Minions! This is my personal list of templates for responding to Customers. Feel free to use or suggest more.


Refund Requests:

Hi <customer>!

You’ve requested a refund for: <insert products>
You’ve requested a exchange of : <insert products>
for: <insert products>

Reason: Double Purchase via Glitch, Lag or Miss-click
Policy: Duplicate Purchases within 12 hours of one another are eligible for refund.
Action: Refund Issued for XXL

Reason: Double Purchase over 12 hours old.
Policy: We do not issue refunds for deliberate double purchases. Purchases made more then 12 hours are assumed to be done deliberately, not due to any glitch or miss-click, as such are not eligible for refund. When items fail to deliver, please visit us inworld and use the redelivery terminal instead of making additional purchases.
Action: No Refund Issued
Action: Despite policy, I’ve given you a refund as a one-time courtesy.
Action: Despite policy, I’ve given you store credit as a one-time courtesy.

Reason: Double Purchase over 30 days old
Policy: Double purchases over 30 days apart we assume are due to forgetfulness.
To discourage deliberate double purchasing, we do not issue refunds for these, but will issue store credit.
Action: Store Credit has been Issued in the amount of 99L
Action: Store Credit has been Issued in the amount of 50L
Action: Since you had a particular Kit already in mind, I’ve gone ahead and issued a delivery of that kit instead. Make sure you accept it. If you don’t get it, it can be acquired from any of the redelivery terminals inworld.

Reason: Purchase of Wrong Item
Policy: Due to SL limitations, we are unable to process returns so cannot issue a refund for purchases of incorrect items.
Action: Request Denyed
Action: Exception Made – Refund Issued for XXL.
It looks like this is your first time purchasing from us, so I’ve refunded this item as a curtsy this time. Please take care in the future. If you’re ever unsure what product to get, Omega Solutions Support can help. 🙂

Reason: Purchase for wrong Avi
Policy: Due to SL limitations, we are unable to process returns so cannot issue a refund for purchases sent to the wrong avi OR send the product to another avi unless that avi has already purchased the item, essentially creating a double purchase scenario.
Action: Request Denyed
Action: Since this IS a double purchase scenario, we’ve issued a refund for XXL.
Action: Since this IS a double purchase scenario, we’ve issued Delivery of Product made to __________
-Chellynne Bailey
Our Refund policy: http://slpoweredbyomega.com/contact-us/refund-policy/
PS: Sorry for the cold template form, but it keeps me out of trouble! Have a great day, and thank you for using Omega!


Redelivery Requests:

Hi!

You’ve requested a redelivery and I’ve sent it!
If you miss the redelivery, you can always visit us inworld and pick one up from the redelivery terminal here:
http://maps.secondlife.com/secondlife/Omega%20Solutions/130/150/24

Have a Great Day!
-Chellynne Bailey

Hi!

You’ve requested a redelivery, but my records show the System has already refunded your Ls.
In order to get the discount, please try your purchase again using the correct group.
(Currently Omega Obsessions: secondlife:///app/group/14c8f9fd-94a5-86a4-ab02-796fc0d2eb0b/about )
http://maps.secondlife.com/secondlife/Omega%20Solutions/130/150/24

Have a Great Day!
-Chellynne Bailey


Cleaning out inactive Mesh Makers

Hi!

It is a cleanup date! Weee.. Being organized.

I’m writing you because I’ve not heard from you in a prolonged amount of time. I assume this means you are no longer interested in and/or no longer need Omega for your project, so I’ll be removing your information from my files.

If this is correct, do nothing, but know I am here if you need us for future products. 🙂
If this is incorrect, please let me know your status and if you have any questions. 🙂

Hugs
-Chellynne Bailey


Overdue Rentals

Hi <person>!

Your Rental @ Glamour Isle is Overdue, please come pay it ASAP.
http://maps.secondlife.com/secondlife/Glamour%20Isle/53/178/23

Please Note: Rentals that reach a week overdue may be evicted.
Note, even if evicted, you are still obligated to pay the overdue rent.
If you intend to end your rental, please set your rental to “Will Not Renew”.

-Chellynne Bailey
Omega Solutions

Omega Solutions Mall Rules & Vacancies